Frequently Asked Questions
Everything you need to know about shopping with آيا
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are your materials ethically sourced?
At آيا, we prioritize sustainability and ethical production. We work closely with our manufacturers to ensure fair labor practices and utilize high-quality, durable fabrics.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.